Message From the Office of the City Manager- Utility Billing Update

As the City of Buena Vista prepares to send out water bills this week, we would like to provide an update regarding the ongoing utility billing issues associated with our new billing software.

The City is still within the 45-day grace period of utility service disconnections announced in our previous update. During this time, staff continue to work with the software provider to identify and resolve issues caused by our new software vendor. Please continue to call the City Manager’s Office or Public Works at 540-261-1444 if you feel you have a leak or other issue causing a higher than normal bill.

The City is also continuing to collect and review manual meter readings alongside those recorded by the new software. As this process continues, some bills may still reflect higher-than-expected usage while we work to verify readings and ensure customer records are accurate.

If your bill appears normal, please continue to make your payment as usual to avoid a delinquent balance. If you notice an unusual chare or have questions about your bill, please contact the City Manager’s Office or Public Works so we can review your account.

We appreciate your continued patience and understanding as we work through this process and take additional steps to ensure accurate utility billing. Additional updates will be provided as more information becomes available.